Shipping & Return

SHIPPING & RETURNS POLICY

ORDER PROCESS
We process orders on weekdays, from 9 AM to 4 PM, excluding national holidays. Orders placed outside of these hours will be processed within the next two working days. Please note that during collection launches and promotional events, slight delays in order processing may occur.

Please be aware that our inventory changes rapidly, and occasionally, items listed as available on the webshop may be out of stock. In such cases, our customer service will promptly contact you via email to discuss potential modifications to your order and provide refund details.

INTERNATIONAL ORDERS
Upon dispatch, you will receive an email confirmation for your international order. Delivery typically takes between 3-10 working days, depending on the shipping destination.

Shipping rates for international orders vary by country. Please note that orders shipped outside the EU may incur customs duties, for which the customer assumes responsibility upon delivery.

We do not assume liability for any lost or stolen packages.

DOMESTIC ORDERS (WITHIN HUNGARY)
Upon dispatch, an email confirmation will be sent for your domestic order. Delivery within Hungary typically takes between 3-7 working days, depending on the shipping address.

For domestic orders, you have two options:

- Free home delivery via GLS
- Personal pick-up at our Budapest downtown showroom (Paulay Ede utca 41, 1/1, 1061 Budapest, Hungary)

We do not assume liability for any lost or stolen packages.

RETURNS
Changed your mind? You can return items purchased online within 14 days of the delivery date.

All returns must be shipped to:

TOMCSANYI - MyGarden Kft, Paulay Ede utca 41. 1/1, 1061 Budapest, Hungary

Please ensure that items are returned unused, in their original packaging, and with tags attached.

In the event of a defective or damaged product, return costs will be refunded along with the product price. However, for other return reasons, the customer is responsible for return costs. Please note that original shipping fees will not be refunded.

Upon receipt of your return, your refund will be processed within 15 business days, and you will be notified via email.

EXCHANGES
Exchanges are processed upon receipt of the returned item(s). After a return, you have two options:

- Exchange for a different size or item based on availability within 14 days
- Receive a gift card for the value of the returned item, redeemable online at any time in the future

Return costs and any applicable duties/customs fees will be charged to the customer. Contact us at production@tomcsanyi.eu to arrange an exchange.

We always adhere to the legislation in force in the European Union when processing and fulfilling online orders.

For further inquiries, please reach out to us at info@tomcsanyi.eu, and our team will be delighted to assist you!